How does decision support integrate with decision intelligence, and what situations warrant its deployment?

Decision support refers to technology systems and analytical tools that assist decision-makers by providing relevant data, insights, and modeling capabilities to enhance the speed and quality of business decisions. In the decision intelligence process, decision support becomes particularly beneficial when decision-makers need to navigate complex scenarios with multiple variables, high stakes, and time constraints—such as strategic planning, risk assessment, market expansion, or crisis response. For situations of the highest complexity and greatest consequence, machine intervention should be at its least intrusive. Humans need to make decisions in such cases, both to ensure accountability and minimize the possibility of misjudgment.