What is decision automation and how is it used in the decision intelligence process?

Decision Automation is the application of AI technology to execute routine or complex decisions without human intervention, ensuring speed, consistency, and efficiency. Within the Decision Intelligence process, it serves as the critical step where decision models can be configured into automatic actions. After Decision Intelligence has identified the best course of action and designed the decision logic, Decision Automation deploys the automations at scale and transforms insights directly into operational outcomes like automatically adjusting inventory, approving credit applications, or routing customer inquiries. Decision automation is suitable for use cases with low complexity and little consequences – in other words, situations where the chance of error is slimmer, and the consequences of potential errors are not drastic.